CANCELLATION POLICY

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his self-employed professional activity:

 
Right of withdrawal

 

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us

Karin Plum - rose thread
Feigengasse 13
52511 Geilenkirchen-Prummer

Phone: +49 2451 9112687
Mobile: +49 178 3865277

shop@rosengarn.de

by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but this is not mandatory.

In order to comply with the revocation, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of withdrawal

If you withdraw from this agreement, we shall reimburse you for all payments that we have received from you, including delivery charges (other than any additional charges arising from your choosing a different type of delivery to the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the date on which we received notice of your withdrawal from this agreement. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged for this repayment. We may refuse to refund until we have received the goods or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

We bear the costs of returning the goods from within Germany, you bear the costs of returning the goods from abroad.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

 

General information

1) Please avoid damaging and contaminating the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

 

Withdrawal form

 

If you want to cancel the contract, please fill in this form and send it back.

 

 

At
Karin Plum
Rosengarn
Feigengasse, 13
52511 Geilenkirchen-Prummern
Email: shop@rosengarn.de

 

 

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

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Ordered on (*) ________________________ / received on (*) _____________________________________________________

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Name of the consumer (s) ______________________________________________________________________________


Address of the consumer (s)

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Signature of the consumer (s) (only when notified on paper)

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date

(*) Delete where inapplicable