DELIVERY & SHIPPING

1. Delivery times


The articles in the shop are immediately available in the indicated size. Repeat orders and custom-made products depend on the order situation and can be requested. We will also send you an electronic order confirmation in which you will receive confirmation of the delivery time. Via your email address we also provide you with further helpful information in connection with your order, such as delivery and return confirmations or free payment reminders.

2. Delays

If the promised delivery time is delayed, you will be informed by email.

 

3. Logistics partner

 

The ordered aricles are packed by us as quickly as possible and handed over to our logistics partner ready for dispatch. Please note that we have no influence on delays caused by our logistics partner.

4. Pickup

 

The goods can always be picked up in the studio on Wednesdays from 9 a.m. to 6 p.m. and by appointment.

 

5. Right of withdrawal

 

The revocation period is 14 days from the day on which you or a third party named by you who is not the carrier, took possession of the last goods.

 

6. Shipping costs

 

Germany: free of charge from a purchase of € 150.00 (standard parcel delivery)

European Economic Area *: € 9.00; (Standard parcel delivery)

 

* Belgium, Bulgaria, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Aland Islands), France (except overseas territories and departments), Greece (except Mount Athos), United Kingdom (except Channel Islands), Ireland, Iceland, Italy (except Livigno and Campione d'Italia), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Croatia, Netherlands (except non-European areas), Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (except northern part)

 

Switzerland / Liechtenstein **: 9 € (standard parcel delivery)

 

World ** (all other countries that do not belong to the EU): Unfortunately, this is currently not available

** Delivery to non-European or non-EU countries may be  subject to additional country-specific import duties, possibly customs clearance fees, customs clearance service fees and possibly import sales taxes. The amount of the fees depends on the country of delivery. Please inquire about these fees at your local customs office. These fees are to be borne by you.

 

 

Return

 

As a private person, you can return the items you have purchased to us within 14 days of receiving your order.

Please make sure that the goods are complete and in an unused, undamaged and resalable condition.

Return label (domestic)

 

We bear the costs of returning the goods from within Germany, if you order an article with a sales price of more than 40 to us, otherwise you have to pay the costs of the return. Please send your request for the provision of a return label to shop@rosengarn.de

Return label (abroad)

 

You bear the costs of returning the goods from abroad.